Businesswoman from Taipan Media brainstorming ideas with design team around a television.

The Benefits of Sending Review Requests via Automation

April 30, 20252 min read

Want to boost your business’s online reputation without chasing customers for reviews? You’re not alone. At Taipan Media, we help business owners like you simplify growth using smart tools — and one of the most effective? Automated review requests.

Whether you run a salon, service business, or online brand, automating your review follow-ups can dramatically increase your credibility, attract more leads, and save you hours each week. Caroline Douthwaite, founder of Taipan Media, has helped countless entrepreneurs migrate to HighLevel — the all-in-one CRM that automates reviews, reminders, and so much more.


Why Reviews Matter More Than Ever

Reviews are today’s word of mouth. In fact, 93% of consumers read online reviews before making a decision [source]. If you're not actively collecting feedback, you’re leaving trust (and sales) on the table.

But here’s the kicker: most happy customers won’t leave a review unless prompted — and manually following up is exhausting. That’s where automation shines.


Creative team at Taipan Media reviewing design ideas with their team leader

The Power of Automated Review Requests

Automating your review requests means your system sends timely, polite prompts to customers after a purchase, job, or appointment — without you lifting a finger. Tools like HighLevel (used by Taipan Media) make this incredibly easy.

Benefits include:

  • 💬 Higher response rates – people respond better to immediate, well-timed requests.

  • 🔄 Consistent reviews – stay visible and competitive on Google and social platforms.

  • ⏱️ Time savings – no more manual texting or emailing.

  • 🌟 More 5-star ratings – which boosts local SEO and trust.


Real Results with Taipan Media

At Taipan Media, we’ve seen local businesses double their monthly reviews just by switching to automated systems. One client even moved from 2 Google reviews to over 60 in under 90 days.

We help you integrate review requests into your existing customer journey using HighLevel, making sure each touchpoint feels human — not robotic. Check out our blog on CRM workflows and how we automate lead nurturing for deeper insights.


Professional woman presenting marketing data to design team in a modern office.

How to Get Started With Automation For Your Business

It’s easier than you think. With just a few clicks, Taipan Media can:

  • Build a custom HighLevel automation for reviews

  • Sync it with your calendar, email, or job system

  • Personalize the message and timing

  • Track results in real time

Still wondering if it’s worth it?

BrightLocal found that 87% of consumers won’t consider a business with low or no reviews. Don’t let your silence cost you sales.


Summary:

  • Online reviews drive trust and SEO.

  • Most customers won’t leave one without a reminder.

  • Automating the process with Taipan Media is fast, easy, and profitable.

  • Caroline Douthwaite and her team handle the tech, so you can focus on serving customers.


Ready to get more reviews without the manual follow-up? Contact Taipan Media today and let Caroline show you how easy automation can be.

automated review requestsTaipan Media HighLevel migrationcustomer feedback automation small business queenslandhow to automate review requests in Australiaboost business reviews online
blog author image

Caroline Douthwaite

Founder of Taipan Media since June 2024.

Back to Blog

Explore a better way to grow

0440 131 721

All Rights Reserved Taipan Media 2024